Frequently asked questions
We hope you will find the answers to your questions here. If not, please do not hesitate to contact us.
We welcome you from 4 p.m. to 8 p.m. The rooms must be vacated by 11 a.m. on the day of departure.
If you should arrive later, call us to let us know and we will put the keys at your disposal.
Yes, the Wifi connection is free.
Certainly not: out of respect and for the comfort of our customers.
However, smoking is permitted in the outdoor areas (terraces).
Only a snacking service is open from May to September between 1 p.m. and 3 p.m. by reservation.
For the evening, we can serve you sandwich pizzas if necessary.
But we are here to advise you on your restaurant choices.
Yes, the hotel has a large free private car park for cars, motorbikes and even coaches, accessible 24 hours a day.
On request, we can provide you with an itinerary or rent you a car.
Yes, we provide bicycle parking.
Yes ! However, there is an additional charge. Consult the Offers & Rates page
Yes, we provide small and large towels as well as soap and shower gel.
We have a connecting room, for 4 people, i.e. a 160x200cm bed and two 90x200cm beds.
Yes our rooms have a hair dryer.
For an additional fee, a crib can be made available to you, please let us know when you book, for our organization.
Consult the Offers & Rates page
The hotel can be privatized for any special occasion. Let us know well in advance so that we can block other reservations.
Our rooms do not have a fridge. We cannot store your food in our fridges but we can keep your medication cool on request.
Yes we can offer you packed lunches as well as snacks.
As part of our eco-responsible approach, we seek to limit the carbon impact of our activity as much as possible.
To limit the consumption of water and electricity, cleaning during your stay is carried out on request and charged at €5 per service.
The room will be 100% clean on your arrival of course, then after your departure, but during your stay (like at home) ask yourself the question: cleaning? Change of sheets? Change of towels? Is it really necessary?
The room is open from 8:30 a.m. to 10 a.m.
Our breakfast formula is offered as an Organic & Fairtrade buffet.
If you are allergic to gluten, please let us know when booking your room so that we can offer you some suitable products.
We accept payment in cash, VISA, Master Card
If your stay takes place in more than 10 days, we invite you to contact us.
If your arrival is scheduled in less than 10 days, the modification is no longer possible.
We invite you to contact us.
After booking a room, you can cancel this reservation free of charge up to 10 days before the arrival date.
Remember that the day of arrival starts at midnight (CET). If you cancel too late, or fail to arrive on the scheduled day, we will charge you for your entire stay.
When you make your reservation, the Mas de la Grenouillère asks for your credit card number and informs you of the total amount of the stay which will be debited from the credit card you have provided. The amount of the stay is debited 10 days before your arrival date as indicated in our T&Cs provided when booking.
An ID may be requested upon arrival.
Once the reservation is made, a confirmation will appear instantly on the screen. It will contain all the details of your reservation as well as your reservation number. We advise you to print it.
Within minutes, you will receive a confirmation email with more information, such as hotel contact details.
Yes, an external socket is at your disposal, the cable is a hooked Cable Type 2.
All rooms are equipped with a safe.
Yes, you have the possibility to leave your suitcases at the reception if you arrive before your room is ready or if you have planned a horse ride before leaving, for example.
Our gym is open from 9 a.m. to 10 p.m. with free access.
Yes, we provide you with a private spa area which consists of a jacuzzi and a sauna, accessible by reservation (possible before your stay, by email or telephone) at the price of €15 per person for 1 hour.
Access is prohibited for children under 16 years old.
Our wellness area is open from 11 a.m. to 7 p.m. 7 days a week.
The pool is open 24/7.
In case you need your room before 3 p.m., we suggest you book the night before so that it is ready when you arrive. Late check-outs are charged 50% of your room rate until 5 p.m. and 100% of your room rate after that time.
For any special requests, do not hesitate to contact us.
You can book a lesson or a ride upstream, by email or phone or once on site.
We still advise you to book in advance.
We offer horseback riding for a minimum of 3 hours
Riding lessons last either 1 hour or 1 hour 30 minutes
Please refer to the equestrian center pages for up to date prices.
The slots available for the walks are:
In winter: in the morning from 10 a.m. to 1 p.m. and in the afternoon from 2 p.m. to 5 p.m. (you must be present on the premises 30 minutes before departure).
In summer: in the morning from 10 a.m. to 1 p.m. and in the afternoon from 4 p.m. to 7 p.m. (you must be present on the premises 30 minutes before departure).
Schedules are subject to change, it is best to contact us: